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Support Packages

Our team of programmers and support personnel have over a century of combined experience. So you'll find Web 2 Market can help you build a great Magento site using our extensions. We offer three support levels to match your needs. If you're new to Magento development, we recommend our Gold Support package. If you're an expert and will have a couple quick questions, we recommend the Bronze Support package. If you think you'll need some custom development for the extension, please contact us for a quote!


Bug Fixes Yes Yes Yes
Help Desk Support Yes Yes Yes
One Year Upgrades Yes Yes Yes
Generic Configuration Support Yes Yes Yes
Post-Sale Problem-Solving and Advice 30 mins 1.5 hours 4 hours
Response Time
(within working hours)
24 hours 12 hours 4 hours

Our support hours are 8 a.m. to 6 p.m. Central time, Monday through Friday. Use our Help Desk to get answers and support.

If you need a customized solution, Web 2 Market is available to write customized Magento extensions to match your requirements, so contact us and we'll be glad to provide a quote.